Floral Simplicity takes pride in servicing the RETAIL FLORIST, EVENT and CRAFT communities. FloralSimplicity.com is a WHOLESALE SUPPLIER. Our mission is to keep our overhead costs low, so we can pass the savings on to our customers.
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SHIPPING & DELIVERY
Floral Simplicity does not profit from shipping costs. We realize shipping prices right now are high and we are working hard to change that. Since our online process is relatively new, FedEx, our primary shipping company, requires a high volume of shipments over a period of time to offer lower shipping costs. We are working to expedite that process quickly. If there are any questions or concerns about shipping costs, please email Customercare@floralsimplicity.com or call 855.6-SCENTS.
Wholesale prices are FOB. Point of Shipping, and are subject to change without prior notification.
Freight will be billed to your location and added to your invoice at time of payment. It is your responsibility to make sure that we are given your complete and correct "Ship-To" address. Any fees charged us by the freight company due to insufficient delivery address given to us will be passed on and billed to your credit card.
The Freight amount calculated on your order confirmation is ONLY AN ESTIMATE based on what our shipper estimates the cost will be. Shipments have many variables in weight, case size and number of cases which make up your shipment which will affect your final shipping costs.
All freight costs are based on Domestic United States shipping points. Any destination outside the Continental United States requires a special rate quote.
RETURNS & REPLACEMENTS
Returns are accepted depending on the item but will not be accepted without a return Authorization number. When a number is assigned, you may ship your item back under the following conditions. Broken* or defective product, or wrong items shipped to you by mistake will be REPLACED without cost to you. On all other accepted returns, You are responsible for all return freight costs and proper packaging. Upon our receiving the item, we will credit your credit card for the amount of the merchandise only (Freight is not reimbursed) less a 20% restocking fee. After 30 days from date of shipment, NO returns will be allowed.
All breakage excluding glass items and missing merchandise MUST BE REPORTED to FloralSimplicity.com within 48 hours of receipt of merchandise to receive credit. Also, in order to receive credit, damaged merchandise with its box and packing must be retained for inspection unless released by shipping carrier. NO returns will be allowed if request to return is made after 30 days from the date of shipment of order.
*ALL GLASS ITEMS being shipped by individual carrier and not by palletized freight are at risk of breakage. Floral Simplicity does not take responsibility for breakage of individual and case packed items that have broken during shipping and must be disputed with the shipping company used by the receiving party directly.
PRIVACY & SECURITY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on the FloralSimplicity.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name Address Email address Phone number Credit/Debit Card Information, (etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive and to notify you of the shipment. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you notify us of your interest.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above except for our own "in-house" marketing analysis, which helps us determine sales trends, areas of greatest sales activity, etc.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain either in writing, or by phoning us at our corporate offices at 855.6-SCENTS. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows any error that exists.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Prices on all items are subject to increase or decrease without notice. We represent many importers, and due to the time delay on actual costs charged us on new shipments vs the time needed to post to our site, there may be a difference in what is actually billed you for the merchandise ordered.
PAYMENT, PRICING, & PROMOTIONS
Payment must be arranged at time of ordering. We accept M/C, Visa, Discover, American Express.